Our Policy & Terms of Use
SUPERNAL COMPANION AGENCY, LLC U.S. Policy & Terms of Use (Updated May 17, 2022)
SUPERNAL COMPANION AGENCY, LLC aka "Supernal Companion Agency" or "we", "us", or "our") appreciate your interest in this website and other websites or Social Media Pages that trade or link with us(the “Site”).
Your privacy is important, and we are committed to protecting the personally identifiable information ("Personal Information") that you disclose to us. We want you to understand our practices with respect to how we gather and use the information we collect from visitors to the Site. This Privacy Policy covers our collection, use and disclosure of information we collect through our Site and our social media properties (as more fully described below) and how that information may be used or shared by us, our affiliates, independently owned and operated franchisees and third parties.
This Privacy Policy and Terms of Use is subject to change. If we make any material changes we will notify you by means of a notice on the Site prior to the change becoming effective. We encourage you to review this Privacy Policy periodically and to make note of the date of the most recent revision. If you disagree with the way we intend to use the Personal Information you provide to us, you may opt out of these uses by following the instructions below. By using our Site, you agree to the terms of the Privacy Policy in effect at that time and as may be updated from time to time.
If you have questions or complaints regarding our Privacy Policy, Terms of Use or practices, please contact us at SUPERNAL COMPANION AGENCY, 267 Moody street ste 208, Waltham MA 02453
+1 (617) 396-6934 or supernalcompanionagency@gmail.com or info@supernalcompanion.com.
Information We Collect
We collect both Personal Information and non-personally identifiable information through the Site to help us to learn more about how our visitors use the Site, to measure areas of interest, and to provide our users with important information on our support team where applicable.
We collect non-personally identifiable information using General Tracking Information and Click Path Tracking (cookie technology) described below.
Collection of Non-Personally Identifiable Information
General Tracking Information
We keep track of the pages visited by each user. Our web server automatically collects some information about you when you request pages from our server, including your IP address using first-party cookies or identifiers, and third-party cookies or identifiers. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you request) can be sent to you. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our Site by making it more responsive to the needs and preferences of our users. This information does not identify you personally.
Click Path Tracking
Technologies such as cookies, beacons, tags and scripts are used by Supernal Companion Agency and our affiliates, our marketing, testing and quality assurance partners, and/or our analytics, information technology and web monitoring service providers. These technologies are used in analyzing trends, administering the Site, tracking users' movements around the Site and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
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We use local storage to store content information and preferences. Third parties with whom we partner may provide certain features on our Site or display advertising based upon your web browsing activity use local storage to collect and store information. Various browsers may offer their own management tools for removing local storage / HTML5 LS.
Use of Non-Personally Identifiable Information.
We may share non-personally identifiable information in the aggregated form with third parties who are providing research services that, in turn, will help to enhance the experiences of the support team's clients.
Collection of Personal Information
If you choose to contact us using a form on our website, note that you will or maybe asked to provide Personal Information which may include your name, mailing address, e-mail address, and phone number. Except as otherwise provided in this Privacy Policy, we do not actively share Personal Information gathered from our web servers. When you fill out the contact form, we may place your name in our mailing list and may send you an e-mail to the address you have provided to confirm your contact and provide support on our Site.
We and/or our support team will retain and use your information for as long as your inquiry or thread is active, as needed for the support team to provide you services, or as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
Sharing of Personal Information
We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy. We currently do not provide or sell any Personal Information to marketing research or bulk advertising sales companies or to any other third parties. We will share your Personal Information with our independently owned and operated Franchisees and affiliates who are bound to protect such information from disclosure or misuse. We may share your Personal Information with third-party businesses who offer services that we determine may be helpful to people who are or may be interested in the support team's services or resources. As described above, you may limit this sharing by following the instructions in the "Opt-Out" Section below. We may also disclose Personal Information in special cases when we have reason to believe that disclosing this Personal Information is necessary to identify, contact or bring legal action against someone who may have breached our Terms of Use or who may be causing (whether intentionally or unintentionally) injury to or interference with our rights or property, other website users, or anyone else who could be harmed by such activities. We reserve the right to disclose your Personal Information to law-enforcement personnel and agencies when requested to do so, as required by law such as to comply with a subpoena, or if Supernal Companion Agency is involved in a merger, acquisition, or sale of all or a portion of its assets.
We may also provide your Personal Information to or allow access to your Personal Information by companies that provide services to help us or the support team with our/its business activities, such as offering customer service, assessing quality and customer satisfaction, enabling website features, or assisting with hiring of employees. These companies are authorized to use your Personal Information only as necessary to provide these services.
Click-to-Chat Conversations
Any personal information that you share during any click-to-chat conversation will be considered Personal Information that may be used and retained in accordance with this Privacy Policy. As a click-to-chat conversation may not be a secure form of communication, please do not provide any social security numbers, credit card numbers, or other sensitive information during any click-to-chat conversation in which you elect to participate.
Social Media
Our Site includes social media sharing tools and features, such as Facebook Like, YouTube, Twitter and "share" buttons and widgets, and interactive mini-programs that run on our Site (each a "Feature" and, collectively, the "Features"). These Features may collect your IP address and which page you are visiting on our Site and set a cookie to enable the Feature to function properly. Features and widgets are either hosted by a third party or hosted directly on our Site.
We also maintain profiles or accounts with various social media providers, including, Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+ (collectively, "Social Media Properties"). Your interactions with these Social Media Properties and/or the Features are governed by multiple privacy policies. Our collection use and disclosure of information obtained through the Social Media Properties and/or the Features is governed by this Privacy Policy to the same extent as information gathered through the Site; however, the privacy practices of the applicable social media provider are governed by the applicable social media provider's privacy policy. We encourage you to review the applicable social media provider's privacy policy before interacting with a Social Media Property and/or Feature.
Security
To reduce the possibility of unauthorized access or disclosure, we have put in place several physical, electronic and managerial procedures to help protect the information we collect online. In addition, we use standard Secure Sockets Layer (SSL) certificates to secure all pages used for inputting users' Personal Information. However, due to the open communication nature of the Internet, no system can be completely secure, and we cannot guarantee the security of your Personal Information.
International Visitors
This Site is hosted in the United States and is intended only for United States and Canadian visitors. This website is not intended for users located within the European Economic Area. We may share, as described in this Privacy Policy, your personal information with our affiliates, subsidiaries, independently owned and operated Supernal Companion Agency franchised businesses and third parties. Please be aware that your personal information may be transferred to and maintained on servers or databases located outside your state, province or country and that such information is processed and stored in the United States. By providing your personal information, you confirm your consent to having such personal data hosted and accessed in the United States.
Disclaimer
The data contained in our Site is for informational purposes only and is not represented to be error free. Supernal Companion Agency attempts to ensure that the data provided or otherwise displayed on our Site is accurate. However, the Site and its contents are provided on an "as is, as available" basis. And part of the assests or images used on our website remain a distribution under the freepik Common attribute Policy (Freepik ToU), They can not be claimed or regarded as fully owned by Supernal Companion Agency therefore Use of the Site and its contents is at your sole risk. Supernal Companion Agency does not warrant that any functions of the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site will be free from viruses or other harmful components. Supernal Companion Agency makes no warranties, either express or implied, concerning the content of the Site, including the accuracy, completeness, reliability or suitability of the Site.
Guidelines for Children
We do not specifically collect information about children nor market our products or services to children. We have no reason to believe that the Site will attract children, or that children will access the Site or provide Personal Information.
Blogs
The Site may offer publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog, contact us at info@supernalcompanion.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Testimonials
The Site may display personal testimonials in addition to other endorsements. Our Site may enable you to post public comments, feedback, or reviews, through a Third-Party Site. While the collection, use and disclosure of information you post on this Site is governed by this Privacy, personal testimonials posted publicly on a Third-Party Site are also governed by that site's privacy policy. We encourage you to review the applicable site's privacy policy before publishing such public comments, feedback or reviews. By publishing a personal testimonial through a Third-Party Site, you consent that we may post your testimonial along with your name.
support team customers may also submit a personal testimonial through other channels where consent to posting the customer's name and testimonial is requested and provided prior to use. If you wish to update or delete your testimonial on our Site, you can contact us at info@supernalcompanion.com.
Referrals
We may offer a referral service. If you choose to use our referral service to email a friend about the Site, we will ask you for your name, email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the Site and may use your friend's email address in accordance with this Privacy Policy.
Termination of Use
You agree that we may, in our sole discretion, terminate or suspend your access to all or any part of the Site with or without notice and for any reason. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your access to and use of the Site, and if we believe that you have committed such acts, we may report you to appropriate law enforcement authorities.
Choice
We collect information for our independently owned and operated Franchisees. If you are a customer or employee of one of our Franchisees and would no longer like to be contacted by one of our Franchisees that use our service, please contact the Franchisee that you interact with directly.
Service Provider, Sub-Processors/Onward Transfer
Supernal Companion Agency may transfer Personal Information to companies that help us, and our support team provide our and the support team's respective services. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy regarding notice and choice and the franchise agreements with our Franchisees.
Franchisees
If you are accessing the Site as an independently owned and operated Franchisee, or as an employee or contractor of such Franchisee, your access and use of the Site is also governed by the franchise agreement applicable to your business, as applicable, which is incorporated herein by reference.
Contact Information
If you have any questions about this Privacy Policy, the practices of the Site, or your dealings with the Site, please contact:
Supernal Companion Agency
267 Moody street ste 208, Waltham MA 02453
info@supernalcompanion.com
Call Us: +1 (617) 396-6934